TERM

DEFINITION

Warm Standby

Synonym for Intermediate Recovery.

Work in Progress (WIP)

A Status that means Activities have started but are not yet complete.  It is commonly used as a Status for Incidents, Problems, Changes etc.

Work Instruction

A Document containing detailed instructions that specify exactly what steps to follow to carry out an Activity. A Work Instruction contains much more detail than a Procedure and is only created if very detailed instructions are needed.

Workaround

(Incident Management) (Problem Management) Reducing or eliminating the Impact of an Incident or Problem for which a full Resolution is not yet available. For example by restarting a failed Configuration Item. Workarounds for Problems are documented in Known Error Records. Workarounds for Incidents that do not have associated Problem Records are documented in the Incident Record.

Workload

(Capacity Management) The Resources required to deliver an identifiable part of an IT Service. Workloads may be Categorised by Users, groups of Users, or Functions within the IT Service. This is used to assist in analysing and managing the Capacity, Performance and Utilisation of Configuration Items and IT Services. The term Workload is sometimes used as a synonym for Throughput.