Glossary

ITIL ® Glossary of Terms, Definitions and Acronyms

A B C D E F G H I J K L M N O P Q R S T U V W

This glossary of terms, definitions and acronyms has been reproduced from information provided by the OGC from their guide ITIL ® V2 Glossary v01 which was published on 1st May 2006.

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

ITIL Glossaries/Acronyms ©Crown Copyright Office of Government Commerce. Reproduced with the permission of the Controller of HMSO and the Office of Government Commerce