Rapid Implementation
The Setup Console guides service desk administrators through a logical configuration sequence, allowing straightforward creation of user groups, assets, roles, system maintenance and permissions enabling the software to quickly go live saving both time and expense.
Integration with Microsoft Active Directory™ shows all moves, additions, deletions and changes to assets which are automatically reflected in the Navigator Tree a visual representation of the Richmond SupportDesk configuration database (CMDB). A customisable extract wizard simplifies the integration process allowing setup to be achieved in minutes rather than hours or days.
Richmond SupportDesk's External Database Integration (XDI) empowers users with the ability to access key pieces of information from a single application by live-linking to any OLE DB compliant databases.
Integration with Richmond SupportDesk
As your IT systems grow, so does the demand on the software used. The need for systems to integrate with each other becomes a key part of the overall solution.
External Database Integration
As part of the Richmond SupportDesk solution there are live data links and import mappings to market leading System Management Solutions such as Centennial Discovery and Microsoft® SMS. These System Management Solutions can feed hardware and software information into Richmond SupportDesk giving the service desk up-to-date valuable information on IT components automatically.
When connecting to OLE DB compliant databases these links are established by the use of DCU's (Data Connection Units), and are available out-of-the-box for a wide range of popular products and solutions. Please contact us to discuss your specific requirements.
DCU's can also be tailor-made in order to provide you with integration with your own bespoke systems.
