Affiliations
The Service Desk Institute’s (SDI’s) mission is to lead the help desk and IT support profession worldwide. Established in 1988 in the UK and globally thereafter, SDI is the leading authority on service desk and IT support related issues and has helped many thousands of IT support professionals towards success in their careers.
- SDI sets the standards for the IT support industry worldwide
- SDI is the conduit for delivering knowledge and career enhancing skills to this professional community
- SDI captures and disseminates creative and innovative ideas for tomorrow's service desk and support operation
SDI provides specialist information and research about the technologies, tools and trends of the industry. SDI also provides customised training courses and qualifications and offers the opportunity for international recognition of the support centre operation through the site certification audit programme. SDI Consulting provides service management consulting, with a wide variety of services available.
SDI also publishes SupportWorld, the only industry magazine, as well as managing www.supportworld.co.uk. SupportWorld provides a strategic viewpoint on industry issues and covers a mix of people, process and technology topics. SupportWorld online can be found at www.supportworld.co.uk.
The Helpdesk Institute http://www.sdi-europe.com/
The IT Service Management Forum (itSMF) is a global, independent, internationally recognised not-for-profit organisation dedicated to IT Service Management. itSMF is wholly owned and principally run by its membership.
The itSMF is a major influence on, and contributor to, industry best practices and Standards worldwide.
As businesses depend more and more on technology to promote and deliver their products to market, the benefits of adopting Best Practice IT Service Management and of becoming part of the IT Service Management Forum become more apparent.
itSMF provides an accessible network of industry experts, information sources and events to help organisations address IT service management issues and to assist IT professionals in achieving the delivery of high quality, consistent IT services both internally and externally through the adoption of Best Practice.
itSMF http://www.itsmf.com/
FAST is the world's first anti-software piracy organisation working to protect the intellectual property rights of software publishers. The Federation has built up a high degree of expertise and knowledge that can be drawn upon by members to help in the day to day management of software and any issues that may arise.
Within the corporate environment, FAST Corporate Services offer The FAST Standard for Software Compliance (FSSC1-2004), a private standard developed in collaboration with the British Standards Institute. The Standard is an educational programme for end-user organisations who want to establish a compliant and cost effective IT environment and in particular stresses the importance of regular auditing and ongoing asset management.
BESA is a trade association which represents, promotes and provides information about their member companies. BESA ensures that buyers of educational and training equipment can have confidence in the goods and services they purchase from BESA members.
BESA has over 260 members which include manufacturers and distributors of equipment, materials, books, consumables, furniture, technology, ICT hardware and digital content - all to the education market.
BESA members supply to UK and international markets, across the curriculum and at all levels from early years to FE and vocational training.
