Managed Service Providers
Delivery of premium service levels is critical for Managed Service Providers (MSPs) with strong competition in this sector, the need to meet and exceed service targets is essential for ongoing relationships. Underpinning this is the need for a service desk with reliable and easy access to information about Customers, assets, contractual arrangements and service/support issues.
Richmond SupportDesk is a robust service desk solution that is widely used by Managed Service Providers to effectively manage the service and support of external infrastructure assets.
