Richmond SupportDesk - Call Logging & Tracking via E-mail
E-mail provides an invaluable way of communicating with your customers that is both less time-consuming and accessible.
Telephone communications can sometimes lead to service desk staff becoming less productive by spending more time trying to track a customer down and less time resolving incidents. Richmond SupportDesk helps combat this problem by introducing advanced E-mail functionality as standard.
These key E-mail features include:
- The ability to raise new and update existing incidents.
- Automatic notification of incident responses and resolutions.
- The automatic sending and receiving of file attachments.
- Automatic notification of permanent fixes or workarounds.
