Customer Service and Support

Excellent customer service is widely acknowledged as being critical to the success of any customer facing organisation with support being a vital component to achieving this. An efficient, accessible and well managed customer service desk can pay huge dividends to those organisations that make the investment.

Richmond SupportDesk is an easy to implement solution that enables organisations to deliver fast and effective service and support to their customers.  With its wide range of features, including streamlined call-logging, web-based self-help and incident and problem management, Richmond SupportDesk provides all the tools necessary to resolve customer issues quickly and reliably.

Richmond SupportDesk provides:

• Integrated and Consolidated Customer Views
• Multi-Channel Access
• Web-based Self Service and Self Help
  
• Comprehensive Customer Notification
  
• Service Level Management
  
• Customer Satisfaction Measurement
  
• 360 Degree Customer Service Reporting