Richmond SupportDesk - Natural Integration
As your IT systems grow, so does the demand on the software used. The need for systems to integrate with each other becomes a key part of the overall solution.
External Database Integration
Richmond SupportDesk's External Database Integration (XDI) empowers users with the ability to access key pieces of information from a single application by live-linking to any OLEDB compliant data source. These links are established by the use of DCU's (Data Connection Units), and are available out-of-the-box for a wide range of popular products and solutions. DCU's can also be tailor-made to your exact requirements in order to provide you with integration with your own bespoke systems.
Additional Integration
“Richmond SupportDesk also seamlessly integrates with Richmond AssetDesk, Microsoft Active Directory™ and industry-standard remote control solutions.”
Richmond SupportDesk‘s ensures that moves, additions, deletions and changes in the Microsoft Active Directory™ database are automatically reflected in the Richmond SupportDesk’s configuration database. A customisable extract wizard simplifies the integration process allowing setup to be achieved in minutes rather than hours or days
