Richmond SupportDesk - Helpdesk Service Staff Web Client
Availability is a key factor for any successful service desk. Service Desk analysts are not always office-based and so the ability to access service desk information from external locations at any time is vital.
The Richmond SupportDesk Web Interface serves as an effective answer to this problem by providing much of the functionality found in the Windows™ modules to a browser-based audience.
Service desk staff can connect using their existing Richmond SupportDesk login credentials and can perform key service desk functions via their existing web browser. Because the Richmond SupportDesk Web Interface is truly web-based, there are no client-side tools or components to download before users can begin using the software.
The Richmond SupportDesk Web Interface has already found its way into many well established companies and is used to integrate service desk functions over multiple locations without having to invest in expensive infrastructure changes, resulting in higher service desk availability and increased user satisfaction.
