Richmond SupportDesk - Windows™ Client
The Richmond SupportDesk Windows Client is the central application in the Richmond SupportDesk product suite. The Windows-based client application provides IT service desk staff access to the core functionality within the product.
Richmond SupportDesk consists of seven integrated Windows™ modules these include:
- The Client Module
- The Management Console
- The E-mail Service Module
- The Escalation Service Module
- The SMS Messaging Module
- The Database Administration Module
Additionally Microsoft Active Directory™ integration provides real-time details of users and computers to enable easy importing of existing data into the Richmond SupportDesk inventory.
Richmond SupportDesk has been developed over ten years of experience in the service desk arena and has been designed to allow for easy and seamless implementation of ITIL® processes including:
- Configuration Management
- Incident Management
- Problem Management
- Change Management
- Service Level Management
Richmond SupportDesk provides complete flexibility for the implementation of these processes by allowing a phased approach to meet your business requirements. Unlike many if it’s competitors; Richmond SupportDesk offers all of this ITIL® functionality as standard and does not require you to purchase additional licences in order to begin using a particular ITIL® process.
For a more detailed look at the supported ITIL® processes please click here.
