Richmond SupportDesk - Reporting
Richmond SupportDesk provides service desk staff with a comprehensive range of reporting capabilities to help track vital key performance indicators. Reports can be generated on an adhoc basis or customised to show results based on specific criteria.
Powerful Management Reporting
The Richmond SupportDesk Management Console is designed specifically for service desk managers and provides a real-time, graphical view of the support environment. Key performance Indicators with drill-down to incident level ensure that managers have their finger on the pulse of their support operation at all times.
Click to enlarge
Click to enlarge
Click to enlarge
Click to enlarge
