Richmond SupportDesk, powerful help desk software solutions

What's new in Richmond SupportDesk

Built on nearly two decades of IT service management experience, Richmond SupportDesk integrates a broad set of feature-rich modules for internal ITSM, external managed services and customer support.

Richmond SupportDesk is a leading integrated service desk and help desk software solution for enterprise-wide IT support based on ITIL® best practice. Richmond SupportDesk enables organisations to deliver fast, flexible support through rapid implementation of Windows, Web and Mobile interfaces.

Richmond SupportDesk provides functionality for incident, problem, configuration, change, service level agreements and configuration management capabilities for IT operations, service and support. This highly scaleable solution offers a broad set of features that include:

Windows, web and mobile clients to log and track calls.
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Automated best practice for Incident, Configuration and Problem Management.
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Effortless integration with third-party application and data sources.
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Multiple database support to manage discrete business functions.
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Management Console with live views of KPI’s and full drill-down capacity.
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Structured approach to Change Management processes.
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If you are currently reviewing your support provision then we would welcome your call to discuss your requirements and show you how Richmond SupportDesk is designed to increase technician productivity, serve customers faster and more effectively as well as lower the overall cost of providing support.