ICT Help desk - Change Management
Implementing changes to IT infrastructure can be disruptive to the smooth operation of ICT help desk services within educational establishments.
To ensure that services are supplied efficiently, it is essential that any changes required in the IT infrastructure are managed in a controlled way. Richmond SupportDesk ICT Help desk software provides standardised methods, procedures and approval processes for handling request for change (RFC) minimising the potentially detrimental impact of unplanned changes.
Changes are implemented based on priority, with the necessary tasks required for successful deployment of for example, upgrades or replacement of equipment.
Change management provides a way for you to manage and control changes made to assets within your company infrastructure by controlling the way in which these changes are initiated, assessed, planned, scheduled and implemented.
Change requests can be raised against incidents, problems and any configuration items, including users, computers and locations. If the change requires Change Advisory Board (CAB) approval, notifications and voting can be instigated.
A typical RFC can arise as the result of a requirement to correct a fault in part of your companies IT infrastructure following the identification of the issue by the problem management process. This is just one example of how change management can be used; however there are many other reasons why an RFC would be initiated.
A log of all the steps taken is captured ensuring that a historical record of all changes is kept, with their associated costs which enable reporting and monitoring.
Effectively managing changes improves service levels by increasing the speed in which successful change can be reliably implemented.
