ICT Help desk - Configuration Management
Configuration management is the detailed recording and updating of information that describes IT components, including all hardware, software and documentation. Each Configuration Item (CI) typically includes the versions and updates that have been applied to installed software packages and the locations of hardware devices.
Navigator Tree
The Richmond SupportDesk ICT Help desk Navigator Tree is a graphical representation of all your components. This structure provides parent/child relationships between hardware, software, location and users. The flexibility of the Navigator Tree allows for easy adaptation to any environment whether it is internal support, external support, facilities management, and much more.
Data Integration
As part of the Richmond SupportDesk ICT Help desk solution we provide live data links and import mappings to market leading System Management Solutions such as Centennial Discovery and Microsoft® SMS. These System Management Solutions can feed hardware and software information into Richmond SupportDesk giving the ICT Help Desk up to date valuable information on IT components automatically.
Richmond SupportDesk ICT Help desk software integrates with Microsoft® Active Directory for automatically displaying real-time information on Users and Computers.
Configuration Items
An unlimited number of Configuration Item (CI) templates can be created to fit any requirement. Customisable attributes can be defined to record information against computers, servers, network devices, printers, and other components.
- Service Level Agreements can be associated to individual Items
- Documentation can be attached to each Item
- Requests for Change can be raised against an individual Item
- CIs can be associated to Incident and Problem records
