ICT Help desk - Incident Management
Richmond SupportDesk's intuitive interface enables users to quickly generate and manage new support incidents. These incidents may be generated from a variety of sources such as e-mail and the internet.
As well as the ability to link new incidents to existing problems or known errors, Richmond SupportDesk ICT help desk software provides a full audit trail and a highly flexible tracking capability for each record. This allows ICT help desk technicians to locate incidents by using a comprehensive search console resulting in an extremely efficient process for quickly locating records of interest.
User defined alerting procedures can also be configured to ensure that affected parties are kept up to date with the progress of incidents without having to notify them manually.
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