ICT Help desk - Knowledge Management
Sharing existing information with both staff and your ICT help desk support staff can make a big difference when it comes to minimising calls to the service desk.
Richmond SupportDesk ict provides comprehensive knowledge management features for both internal and external staff based on either resolved incidents or by publishing standard Microsoft Office™ documents, HTML, or PDF's to the web server. Staff can then query the knowledge base by using a simple free-text query.
Richmond SupportDesk ICT help desk also takes this functionality one step further, by automatically notifying affected parties with the details of workarounds or permanent fixes whenever a new incident is linked to an existing problem or known error.
