Reporting

ICT Help desk reporting

Richmond SupportDesk provides ICT help desk staff with a comprehensive range of reporting capabilities to help track vital key performance indicators. Reports can be generated on an adhoc basis or customised to show results based on specific criteria.

Powerful ICT Management Reporting

The Richmond SupportDesk Management Console is designed specifically for ICT help desk managers and provides a real-time, graphical view of the support environment. Key performance Indicators with drill-down to incident level ensure that ICT help desk technicians have their finger on the pulse of their support operation at all times.

SupportDesk management Console - Group Summary
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ICT Reporting
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SupportDesk management Console - Category Summary
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SupportDesk management Console - Call volume by month
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