Capabilities - Self Service
By enabling your staff and potentially students to self-serve, the demand on the service desk is reduced. Richmond SupportDesk enables not only the querying of the knowledge base, but also the logging of new incidents and tracking of existing ones via e-mail or the Internet.
Automatic notifications can be sent to staff whenever an important change, such as the resolution of an incident occurs, ensuring that your staff are kept informed on the progress of their incident throughout its entire lifecycle.
This reduction on the workload of the service desk makes self service a vital part of any help desk function without compromising on the quality of service your staff expect.
