Capabilities - Customer Satisfaction Survey
Feedback is an important source of intelligence for evaluating processes and procedures for service improvement. Configurable Customer Satisfaction Surveys capture staff experience and opinion through email questionnaires.
Surveys can be sent to individual members of staff following the closure of an incident, or to groups of users based on pre-defined selection criteria.
The Management Console provides pre-defined reports that allow the analysis of customer satisfaction levels and highlight areas where improvements can be made.
