Interfaces - Web Interface Remote Access
Availability is a key factor for any successful service desk. ICT technicians are not always based in the education establishment or might support multiple facilities and so the ability to access service desk information from external locations at any time is vital.
The Richmond SupportDesk Web Interface serves as an effective answer to this problem by providing core functionality found in the Windows™ modules via a web browser such as Internet Explorer.
ICT technicians can connect using their existing Richmond SupportDesk login credentials and can perform key service desk functions via their existing web browser. Richmond SupportDesk Web Interface is truly web-based, therefore there are no client-side tools or components to download before using the software.
The Richmond SupportDesk Web Interface is used to integrate service desk functions over multiple locations without having to invest in expensive infrastructure changes, resulting in higher service desk availability and increased user satisfaction.
