Interfaces - Web Interface Self Help Portal
Empowering both ICT support technician and staff with the ability to self-help is one of the most efficient methods available to reduce the workload on ICT support staff and the service desk.
Once an ICT support technician has been assigned a unique set of login credentials, they can begin logging, tracking, and updating their own incidents via a web browser. If permitted, staff can also search the helpdesk knowledge base for information related to their specific problem or query sometimes eliminating the need to even raise a new incident at all. The result of this additional functionality reduces pressure on IT staff.
