Interfaces - Windows™ Interface
The very nature of the Windows™ based applications means that Richmond SupportDesk provides a rich and intuitive interface that users will instantly be familiar with. The client modules provide the most functionality to users and are both easy to install and configure.
Richmond SupportDesk consists of seven separate Windows™ modules, each of which is designed to perform a specific purpose within the IT environment. These modules are:
- The Client Module
- The Management Console
- The E-mail Service Module
- The Escalation Service Module
- The SMS Messaging Module
- The Database Administration Module
In addition to these, modules are also provided to allow integration with Microsoft Active Directory™ and to enable the easy importing of existing data into the Richmond SupportDesk inventory.
