Powerful ICT Help desk Software solutions for Education

Built on nearly two decades of IT service support expertise, Richmond SupportDesk enables academic institutions to deliver, fast, effective and measurable support for both teaching and ICT support staff.

Incidents can be raised via e-mail or logged directly into Richmond SupportDesk, providing a straightforward way of registering, centrally managing and reporting on the progress of support requests.

The software enables the delivery of a fully managed support function across your educational establishment while providing ICT support staff with the required tools to enable them to do their job effectively.

Richmond SupportDesk provides:

Windows™, web and mobile clients enables incidents to be raised and tracked via email, providing staff with a straightforward way of registering and monitoring the progress of their support requests. Click here for more information on ICT Help Desk Interfaces

Conforming to ITIL® and FITS best practices for Service Support, individual processes can be enabled as required, allowing a phased approach to implementing these frameworks to meet the requirements of the educational establishment. Click here for more information on Fits Processes

Effortless integration with third-party applications and OLE compliant external data sources including Microsoft® Active Directory for easily importing and maintaining live information about users and computers. Click here for more information on Natural Integration

Multiple database support for Inventory & Contact Management with a self-service knowledge base to view solutions to common issues. Customer Satisfaction Surveys can be instigated via e-mail to highlight areas where improvements in service could be made. Click here for more information on Incident Management

The real-time Management Console provides a live graphical view of the support environment and can be distributed throughout the educational establishment, providing a comprehensive range of reports. Click here for more information on Reporting

If you are currently reviewing your support provision, then we welcome your call on +44 (0)1428 641616. We can discuss your individual requirements and show you how Richmond SupportDesk is designed to increase productivity by serving staff faster and more effectively, thereby lowering the overall cost of providing support.

If you would like to download or request an evaluation of Richmond SupportDesk click here.