System Requirements

Windows™ Client version

• Windows™ 2000, XP, 2003.
• Pentium class PC (1000 Mhz or higher recommended).
• Minimum 256 Mb RAM
• Minimum 1024 x 768 screen resolution.
• Minimum 100 Mb disk space required. (varies according to features installed)
• SMTP/POP3 support for the Richmond SupportDesk E-mail Service Module.
• Administrator privileges are required during the installation process.

Richmond SupportDesk Web Interface (web server requirements)

• Windows™ 2000, XP, 2003.
• Pentium class PC (1000 Mhz or higher recommended).
• Internet Information Services (IIS) v5 or higher.
• Minimum 500 Mb RAM
• Minimum 100 Mb disk space required.
• Administrator privileges are required during the installation process.

Richmond SupportDesk Mobile

• Microsoft Windows Mobile™ / Microsoft Pocket PC™ / Windows CE™ v3 or higher.
• Microsoft Activesync™ is required for installation via a desktop PC.
• Minimum 200 Mhz processor.
• TCP/IP connection to enable connectivity to the service desk database via wireless,
  dial-up or bluetooth.

Recommended server requirements

• Microsoft SQL Server™ 7 or 2000, 2005.
• 512 MB RAM.
• Dual 1GHz Processors.
• Disk space: 95-270 MB (250 MB for a typical installation).
• 100-500 MB disk space for the system database.