Richmond Systems Press Coverage
January 08
November 07
- Brief news item in SupportWorld Magazine, Unexpected IT issues stop 84% of IT support staff in their tracks
- Light hearted piece in CRN magazine profiling Will Johnson, Richmond Systems Business Development Manager
- Response letter in MicroScope magazine from Richmond Systems, Managing Director, Eric Wright, regarding Vista interoperability affecting school lessons.
October 07
- CRN online explains how channel players can profit from higher standards of best practice support. Click here to read the full article on the CRN website.
- Eric Wright Managing Director of Richmond Systems opinion piece on ITIL was published in CRN Online please click here to read the full article
July 07
June 07
- Computer Weekly - Thames Valley Housing Association reap efficient
gains from IT Helpdesk application - IT Backbones - Service Desk Support Prevents Double-Booking Dilemmas
- Service Management 365 - Helpdesk system aims to stop engineers doubling up
- BCS - Risky IT habits of workers revealed
May 07
- IT Business Edge - Heaven Help IT as Workers Take Hardware into Own Hands
- Fresh Business Thinking - IT issues 'most irritating' for employees
- Contractor UK - Workers say misery is IT failure
- Personnel Today - Time-wasting costs UK £7bn a year
- IT Backbones - IT teams under siege
- ihotdesk - Workers shun IT support
- The Inquirer - Two thirds of people can't wait for technical support
- Channel Business Solutions -‘Have-a-go heroes’ wreak havoc on technical problems
- BCS - Workers fix own IT problems
- ZDNET - Techies shunned as workers fix own IT problems
- ITPRO - Users resort to DIY fixes to avoid IT department
- Electric News Net – have a go heroes
- IT Pro reports on users resorting to DIY fixes to avoid the IT department. Read
the full results of the survey here.
