All-in-one ITSM software that unlocks powerful workflows and automation
Richdesk’s powerful workflows and automation allow you to improve employee productivity, reduce operating costs, and increase customer satisfaction.
Reasons why businesses choose Richdesk
Getting started quickly
Our ITSM software is straightforward to deploy and start using. Out-of-the-box configuration combined with easy personalisation allows you to adapt the system for your users, assets and processes, with the reassurance of best practise from ITIL technology.
All the features you need
We pack a complete spectrum of service and asset management functionality into our software so you can be assured that your needs are covered from day one onwards. You’ll never have to “upgrade to unlock” a Richdesk feature; it’s all included.
Decades of experience
We’ve worked with support and service teams across all industries from small IT help desks to enterprise-wide service delivery platforms. What our experience means for you is professional software, expertly delivered and knowledgeably supported.
Don’t just take our word for it
Trusted by companies of all sizes
All-in-one ITSM software that unlocks powerful workflows and automation
Richdesk’s powerful workflows and automation allow you to improve employee productivity, reduce operating costs, and increase customer satisfaction.
Reasons why businesses choose Richdesk
Getting started quickly
Our ITSM software is straightforward to deploy and start using. Out-of-the-box configuration combined with easy personalisation allows you to adapt the system for your users, assets and processes, with the reassurance of best practise from ITIL technology.
All the features you need
We pack a complete spectrum of service and asset management functionality into our software so you can be assured that your needs are covered from day one onwards. You’ll never have to “upgrade to unlock” a Richdesk feature; it’s all included.
Decades of experience
We’ve worked with support and service teams across all industries from small IT help desks to enterprise-wide service delivery platforms. What our experience means for you is professional software, expertly delivered and knowledgeably supported.
Customer self-service
Our customer portal provides a one-stop service for your users to quickly access support and find self-help whenever they need it. Highly flexible workflows guide users through their issues or requests and ensure they are presented with relevant information without having to search for it. Support tickets logged via the portal are ready-triaged and directed to the right team for resolution. Easily customisable screens allow you to apply your company style and familiarity.
Streamlined asset management
ITIL ticket management
Dashboards & reporting
Our dashboards and reporting modules let you visualise statistics and extract performance data from across the service desk. Charts and ticket boards are configurable for multiple teams ensuring correct visibility at Operator, Team and Manager levels. Simple reporting screens make it quick and easy to filter and extract information, and connectors enable secure access to external reporting services and data warehousing.
Don’t just take our word for it
Trusted by companies of all sizes
All-in-one ITSM software that unlocks powerful workflows and automation
Richdesk’s powerful workflows and automation allow you to improve employee productivity, reduce operating costs, and increase customer satisfaction.
Reasons why businesses choose Richdesk
Getting started quickly
Our ITSM software is straightforward to deploy and start using. Out-of-the-box configuration combined with easy personalisation allows you to adapt the system for your users, assets and processes, with the reassurance of best practise from ITIL technology.
All the features you need
We pack a complete spectrum of service and asset management functionality into our software so you can be assured that your needs are covered from day one onwards. You’ll never have to “upgrade to unlock” a Richdesk feature; it’s all included.
Decades of experience
We’ve worked with support and service teams across all industries from small IT help desks to enterprise-wide service delivery platforms. What our experience means for you is professional software, expertly delivered and knowledgeably supported.
Customer self-service
Our customer portal provides a one-stop service for your users to quickly access support and find self-help whenever they need it. Highly flexible workflows guide users through their issues or requests and ensure they are presented with relevant information without having to search for it. Support tickets logged via the portal are ready-triaged and directed to the right team for resolution. Easily customisable screens allow you to apply your company style and familiarity.
Streamlined asset management
Our ITIL asset management features are integrated throughout the help desk and customer portal. Multiple configuration items (CI) templates combined with powerful data integration lets you track the status of all your assets so you can see where they are, who’s using them, what tickets they’re connected with and their service and maintenance status.
ITIL ticket management
Whether it’s an incident, problem, service request or change, our system provides support teams with uncomplicated ticket views and clear priorities that help them resolve issues and fulfil requests quickly and effectively. Customer focus is maintained through multi-channel ticket logging, updates and automatic notifications to ensure that your team hits its service targets.
Dashboards & reporting
Our dashboards and reporting modules let you visualise statistics and extract performance data from across the service desk. Charts and ticket boards are configurable for multiple teams ensuring correct visibility at Operator, Team and Manager levels. Simple reporting screens make it quick and easy to filter and extract information, and connectors enable secure access to external reporting services and data warehousing.
Don’t just take our word for it
Trusted by companies
of all sizes