Richmond ServiceDesk is part of our portfolio of IT service and support products. Richmond Systems is a leading provider of best-in-class service management solutions helping organisations of all sizes gain efficiency and control. With over 25 years of experience, we have been a trusted advisor to hundreds of organisations looking for solutions to help meet their demanding service management needs.
Founded in 1984 we have a wealth of experience and know-how. By listening to our customers and paying close attention to their needs as well as tracking the market for new and evolving technologies, this enables us to consistently develop innovative solutions that exceed expectations and deliver first-class service and support.
We have a strong portfolio of customers including household names such as NCP, Colt/Mitsubishi, Hyundai and many more. In fact, seven of our top 10 customers have been working with Richmond Systems for more than 10 years.
Our employees are exceptionally talented with proven skills and experience in service and asset management. Richmond Systems professionals are self-contained team players who are ITIL and Prince 2 certified with MCP and MCAD certifications. With a strong teamwork ethos and a plain speaking approach, you can rest assured that we’ll always tell things as they are … not just what we think you want to hear.
We provide on-site training and implementation services as well as remote installation and support. Our support packages provide telephone, email and web technical support on working days between 9 and 5.30 pm