Richdesk blog

Richdesk blog

Keep up to date with the latest news.

Keep up to date with the latest news.

Answering Customer Service Calls: The Dos and Don’ts

Answering Customer Service Calls: The Dos and Don’ts

A helpdesk’s main purpose is to resolve issues. In this way, when a customer or user calls for support, they may be feeling challenged or frustrated. We look at the dos and don’ts of answering customer service calls, and explore what makes up good customer service.

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What Are the Types of Service Desk Services?

What Are the Types of Service Desk Services?

Implementing a service desk has very real benefits for any business. How it achieves these benefits is all to do with the specific service tools included in the desk. This article will help you to utilise and optimise the capability of those service desk tools.

read more
Making a Success out of IT Self-Service

Making a Success out of IT Self-Service

Self-service is a key component to any IT service desk solution. Read this article which explains how to make a success out of self service, along with some suggestions to implement in order to increase both employee and customer satisfaction, all whilst reducing costs.

read more
Service Desks and Better Productivity in the Workplace

Service Desks and Better Productivity in the Workplace

Organisations on the lookout for ways to optimise their output will be interested to learn how service desks fit into achieving better productivity in the workplace. Read this article to find out more about the many benefits that stem from utilising a service desk.

read more
Top 10 Tips to Help Manage Your Business

Top 10 Tips to Help Manage Your Business

When planning how to manage your business for optimal performance, IT will play a key role. Your systems should support and enable both your business and workforce to thrive. Read more to find out ten essential tips to help manage your business.

read more
A Complete Guide to Customer Satisfaction

A Complete Guide to Customer Satisfaction

Customer satisfaction is a reflection of how well business is operating. Within a service desk context , what constitutes to customer satisfaction and how can it be provided and measured? We have put together a complete guide to help you out.

read more
How Does Having a Service Desk Help Benefit a Business?

How Does Having a Service Desk Help Benefit a Business?

In order to manage the changes within your business, you will need some level of service desk. To get it right, it’s important to understand what a service desk is and to be aware of the best practice guidelines to ensure that your service desk is performing well.

read more
Answering Customer Service Calls: The Dos and Don’ts

Answering Customer Service Calls: The Dos and Don’ts

A helpdesk’s main purpose is to resolve issues. In this way, when a customer or user calls for support, they may be feeling challenged or frustrated. We look at the dos and don’ts of answering customer service calls, and explore what makes up good customer service.

read more
What Are the Types of Service Desk Services?

What Are the Types of Service Desk Services?

Implementing a service desk has very real benefits for any business. How it achieves these benefits is all to do with the specific service tools included in the desk. This article will help you to utilise and optimise the capability of those service desk tools.

read more
Making a Success out of IT Self-Service

Making a Success out of IT Self-Service

Self-service is a key component to any IT service desk solution. Read this article which explains how to make a success out of self service, along with some suggestions to implement in order to increase both employee and customer satisfaction, all whilst reducing costs.

read more
Service Desks and Better Productivity in the Workplace

Service Desks and Better Productivity in the Workplace

Organisations on the lookout for ways to optimise their output will be interested to learn how service desks fit into achieving better productivity in the workplace. Read this article to find out more about the many benefits that stem from utilising a service desk.

read more
Top 10 Tips to Help Manage Your Business

Top 10 Tips to Help Manage Your Business

When planning how to manage your business for optimal performance, IT will play a key role. Your systems should support and enable both your business and workforce to thrive. Read more to find out ten essential tips to help manage your business.

read more
A Complete Guide to Customer Satisfaction

A Complete Guide to Customer Satisfaction

Customer satisfaction is a reflection of how well business is operating. Within a service desk context , what constitutes to customer satisfaction and how can it be provided and measured? We have put together a complete guide to help you out.

read more
How Does Having a Service Desk Help Benefit a Business?

How Does Having a Service Desk Help Benefit a Business?

In order to manage the changes within your business, you will need some level of service desk. To get it right, it’s important to understand what a service desk is and to be aware of the best practice guidelines to ensure that your service desk is performing well.

read more
Richdesk Improves Council Shared Service

Richdesk Improves Council Shared Service

A service desk serving Test Valley Borough Council and Winchester City Council is using Richdesk to further improve customer service levels. Read about the excellent service provided by our team here at Richdesk and how the work has been successfully implemented.

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