Are you supporting technology dispersed across multiple locations? Does your service desk help workers scattered across the country? Eric Wright explains how to transform how you support remote technology.
AIsleCom is a mobile carrier serving the Caribbean island of Grenada. Learn how remote support has improved customer service levels while slashing support costs.
Sharing IT components is being touted as a solution to budget constraints, but Eric Wright warns that businesses need more than a strategy to reduce IT spending.
Consumers are rejecting call centres and helpdesks, preferring to search online for answers via self-service. Is the end nigh for your service desk?
Technology investment is being led by services and software as businesses focus on uncovering IT value.
Service desk software is crucial to the smooth running of any business and here's why Richmond customers say the personal touch helps them deliver the effective service demanded of them.
The latest version of Richmond ServiceDesk has further improved the IT support customer experience, according to those IT support teams who have upgraded.
Does the time it takes to update your self-service knowledge base exceed the time it saves you? Eric Wright unravels the self-service paradox.
As the frequency of cyber attacks increases on a daily basis, can public sector ITSM trust the cloud to safeguard citizen and organisational information?
Research from KPMG says that technology companies are unable to counter the threat from small, disruptive IT operations. Is the service desk reacting too slowly to the changing world of business IT?