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Customer Service Workflow

Self-Service Made Simple

Customer Service Workflow unleashes the power of self-service by allowing IT support teams to create new support paths and resources without any coding required. The speed and simplicity of Customer Service Workflow lets service desks deliver timely and accurate information to customers, and ensures that issues are correctly described and quickly get to the right support team.

BUILD POWERFUL SELF-SERVICE SUPPORT PATHS IN MINUTES WITH OUR DRAG AND DROP INTERFACE

The Customer Portal within Richmond ServiceDesk is an intuitive, mobile-friendly and incredibly powerful way to deliver 24/7 support to customers. Now, with the addition of Customer Service Workflow in Richmond ServiceDesk v11, the process of adding, editing and sharing support resources has become even easier.

The drag-and-drop interface, visual mapping and easy-to-use Customer Service Workflow interface drastically reduce the time and complexity of updating support information, meaning the Customer Portal is always current and effective, reducing the burden on service desks and dramatically improving service levels.

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Visualise and map customer knowledge

Effective self-service is more than just writing good knowledge articles.  Customers all take a slightly different approach to discovering knowledge, and Customer Service Workflow allows service desk to visualise and accurately map every possible route they take.  This means that customers get the IT support they need, whatever their question or how they ask it.

Customer Service Workflow – unleashing the power of IT customer self-service.

 

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