Boost service levels, reduce service costs
The end result? An improved customer experience, and a reduction in costs for service desks: the Customer Service Portal is the perfect compliment to Richmond ServiceDesk.
Beautiful interface, beautifully simple
Your customers will love using Customer Service Portal. It is blazingly fast, intuitive, and mobile-friendly, allowing your customers to find exactly what they need within a few taps or clicks. Customers can also log their own tickets, check the status of fixes and discover the latest documentation and support info, from any device or PC. This ease of accessing crucial IT support information is what makes the Customer Service Portal within Richmond ServiceDesk the perfect way for your organisations to reap the benefits of self-service.
Self-service – with no coding required
Adding knowledge and IT support documentation to the Customer Service Portal is simple. Thanks to the drag and drop Customer Service Workflow functionality, service providers can add/remove and edit content in minutes. A visual map of the customer journey means that service managers can track, predict and alter the path customers follow through the portal. Added together, the end result is a self-service portal that is simple to build and manage, and immensely valuable.