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Remote support keeps AIsleCom customers connected

AIsleCom is a mobile carrier serving the Caribbean island of Grenada.  Learn how remote support has improved customer service levels while slashing support costs. 

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Wigmore School gets top-marks for IT support working with Richmond Systems

Customer portal, accurate SLAs and the efficiency of Richmond ServiceDesk allows Wigmore to deliver effective IT support onsite - and to four other schools.

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EQL Solutions says value of Richmond ServiceDesk “clear to see”

Pre-employment company EQL Solutions needed a system which organised tickets and matched assets with customers.  It found the ideal solution in Richmond ServiceDesk, but then discovered it was capable of much more.

Perfect Solution as a Fast and Easy Website Concept Ocram IT logoOcram IT

Ocram IT finds “perfect solution” in Richmond ServiceDesk

Service desk software sometimes forces businesses to work a certain way to suit its processes, but in Richmond ServiceDesk, Ocram IT found a solution which gave the freedom and flexibility to underpin its support operation.

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Strictly Education improves quality and consistency with Richmond ServiceDesk

This case study explains how Richmond ServiceDesk has helped Strictly Education overhaul its IT support and deliver a better service to customers.

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BOM increases revenues 40% working with Richmond ServiceDesk – case study

Project background
For 50 years, Bristol-based BOM IT Solutions has delivered, integrated, and supported business technology for its customers. With an ethos of “quality first, customer foremost”, BOM prides itself in helping business maximise their IT investment, ensuring that technology is constantly available and delivering value at all times.

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Downingtown Area School District case study

Learn how Downington Area School District has created IT order across 16 schools with the help of Richmond ServiceDesk.

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Richmond Systems drives IT support efficiency at FGA Capital

Project background
FGA Capital UK Limited
is a motor vehicle finance specialist created as a joint venture between Fiat Group Automobiles and Crédit Agricole, the French banking group.  Slough-based FGA Capital is made of three business strands: retail finance, dealer wholesale and contract hire, with the service desk supporting a mixture of field and office-based staff.  The team supports a range of bespoke marketing and finance tools and programmes, which in turn help the business provide quality services to Fiat and Alfa Romeo customers.  It has used IT support software technology from Richmond Systems since 2004.

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Tuffnells Parcel Express – delivering IT support value with Richmond ServiceDesk

“Richmond ServiceDesk is a solid, reliable and flexible system which helps us serve our customers efficiently…because it offers us one version of the truth.”