Customer portal, accurate SLAs and the efficiency of Richmond ServiceDesk allows Wigmore to deliver effective IT support onsite - and to four other schools.
Pre-employment company EQL Solutions needed a system which organised tickets and matched assets with customers. It found the ideal solution in Richmond ServiceDesk, but then discovered it was capable of much more.
Service desk software sometimes forces businesses to work a certain way to suit its processes, but in Richmond ServiceDesk, Ocram IT found a solution which gave the freedom and flexibility to underpin its support operation.
This case study explains how Richmond ServiceDesk has helped Strictly Education overhaul its IT support and deliver a better service to customers.
For 50 years, Bristol-based BOM IT Solutions has delivered, integrated, and supported business technology for its customers. With an ethos of “quality first, customer foremost”, BOM prides itself in helping business maximise their IT investment, ensuring that technology is constantly available and delivering value at all times.
Learn how Downington Area School District has created IT order across 16 schools with the help of Richmond ServiceDesk.
FGA Capital UK Limited is a motor vehicle finance specialist created as a joint venture between Fiat Group Automobiles and Crédit Agricole, the French banking group. Slough-based FGA Capital is made of three business strands: retail finance, dealer wholesale and contract hire, with the service desk supporting a mixture of field and office-based staff. The team supports a range of bespoke marketing and finance tools and programmes, which in turn help the business provide quality services to Fiat and Alfa Romeo customers. It has used IT support software technology from Richmond Systems since 2004.
“Richmond ServiceDesk is a solid, reliable and flexible system which helps us serve our customers efficiently…because it offers us one version of the truth.”