Customer portal, accurate SLAs and the efficiency of Richmond ServiceDesk allows Wigmore to deliver effective IT support onsite - and to four other schools.
Pre-employment company EQL Solutions needed a system which organised tickets and matched assets with customers. It found the ideal solution in Richmond ServiceDesk, but then discovered it was capable of much more.
Service desk software sometimes forces businesses to work a certain way to suit its processes, but in Richmond ServiceDesk, Ocram IT found a solution which gave the freedom and flexibility to underpin its support operation.
This case study explains how Richmond ServiceDesk has helped Strictly Education overhaul its IT support and deliver a better service to customers.
For 50 years, Bristol-based BOM IT Solutions has delivered, integrated, and supported business technology for its customers. With an ethos of “quality first, customer foremost”, BOM prides itself in helping business maximise their IT investment, ensuring that technology is constantly available and delivering value at all times.