Woman working on the beach

Remote support keeps AIsleCom customers connected

AIsleCom is a mobile carrier serving the Caribbean island of Grenada.  Learn how remote support has improved customer service levels while slashing support costs. 

Laptop with chalkboard, online education concept. 3d rendering.

Wigmore School gets top-marks for IT support working with Richmond Systems

Customer portal, accurate SLAs and the efficiency of Richmond ServiceDesk allows Wigmore to deliver effective IT support onsite - and to four other schools.

value, quality, service typography

EQL Solutions says value of Richmond ServiceDesk “clear to see”

Pre-employment company EQL Solutions needed a system which organised tickets and matched assets with customers.  It found the ideal solution in Richmond ServiceDesk, but then discovered it was capable of much more.

Perfect Solution as a Fast and Easy Website Concept Ocram IT logoOcram IT

Ocram IT finds “perfect solution” in Richmond ServiceDesk

Service desk software sometimes forces businesses to work a certain way to suit its processes, but in Richmond ServiceDesk, Ocram IT found a solution which gave the freedom and flexibility to underpin its support operation.

Cropped image of female university student using laptop in classroom

Strictly Education improves quality and consistency with Richmond ServiceDesk

This case study explains how Richmond ServiceDesk has helped Strictly Education overhaul its IT support and deliver a better service to customers.

Project background

Business, finance and accounting concept

BOM increases revenues 40% working with Richmond ServiceDesk – case study

Project background
For 50 years, Bristol-based BOM IT Solutions has delivered, integrated, and supported business technology for its customers. With an ethos of “quality first, customer foremost”, BOM prides itself in helping business maximise their IT investment, ensuring that technology is constantly available and delivering value at all times.