Visitors to this year’s Service Desk & IT Support Show (SITS16) have taken a back-to-basics stance, stating that rock-solid asset management, self-service and reporting, are now their most important considerations when buying software.
The number of business technology purchases being funded outside the IT department is approaching 50% according to figures released by IDC. By 2019, 47% of all technology spend will be funded by non-IT units as the blueprint of IT buying is torn up.
IT is under constant pressure to prove value, and the service desk software you use is no exception. We look at why ROI for your service desk may remain elusive.
Competition from mobiles and tablets, plus longer refresh periods have contributed to PC sales falling more than 10% last year according to figures from IDC. This is the largest single erosion of PC sales, indicating that the trend is not just permanent, but becoming more acute.
Shadow IT is a reality - how can corporate technology teams remain relevant?
It may be a well-worn message, but efficient IT is still crucial to organisations - despite hype trying to convince us otherwise.
Business leaders understand the potential of technology, but are tired of being fed technical jargon as a replacement for any real substance according to a report by Eduserv.
One-size-fits-all service desks might be "cheap" and enticing, but do they reflect the reality of running an IT service?
Research from Gartner shows that global IT spending will decline 3.5 per cent in 2015, with even emerging economies putting the breaks on outlay. There will however be an opportunity to buck the spending decline for those service desks and IT providers which can demonstrate value.
For 50 years, Bristol-based BOM IT Solutions has delivered, integrated, and supported business technology for its customers. With an ethos of “quality first, customer foremost”, BOM prides itself in helping business maximise their IT investment, ensuring that technology is constantly available and delivering value at all times.