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Lack of substance turns buyers against ‘servicedesk-lite’ tools

Visitors to this year’s Service Desk & IT Support Show (SITS16) have taken a back-to-basics stance, stating that rock-solid asset management, self-service and reporting, are now their most important considerations when buying software. 

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“Who’s making business technology purchases? Well, it’s not the IT department”

The number of business technology purchases being funded outside the IT department is approaching 50% according to figures released by IDC.  By 2019, 47% of all technology spend will be funded by non-IT units as the blueprint of IT buying is torn up.

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Why you’re not getting ROI from your service desk software

IT is under constant pressure to prove value, and the service desk software you use is no exception.  We look at why ROI for your service desk may remain elusive.

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What does the 10% decline in PC sales mean for service desks?

Competition from mobiles and tablets, plus longer refresh periods have contributed to PC sales falling more than 10% last year according to figures from IDC.  This is the largest single erosion of PC sales, indicating that the trend is not just permanent, but becoming more acute.

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Three steps to surviving Shadow IT

Shadow IT is a reality - how can corporate technology teams remain relevant? 

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Why efficient IT is more important than the latest fad

It may be a well-worn message, but efficient IT is still crucial to organisations - despite hype trying to convince us otherwise.

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CIOs ordered to fix business technology problems, not talk jargon

Business leaders understand the potential of technology, but are tired of being fed technical jargon as a replacement for any real substance according to a report by Eduserv.

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Does ITIL prove that service desk software shouldn’t be an off-the-shelf product?

One-size-fits-all service desks might be "cheap" and enticing, but do they reflect the reality of running an IT service?

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Service desks must deliver value as tech spending slumps

Research from Gartner shows that global IT spending will decline 3.5 per cent in 2015, with even emerging economies putting the breaks on outlay.  There will however be an opportunity to buck the spending decline for those service desks and IT providers which can demonstrate value. 

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BOM increases revenues 40% working with Richmond ServiceDesk – case study

Project background
For 50 years, Bristol-based BOM IT Solutions has delivered, integrated, and supported business technology for its customers. With an ethos of “quality first, customer foremost”, BOM prides itself in helping business maximise their IT investment, ensuring that technology is constantly available and delivering value at all times.