Laptop with chalkboard, online education concept. 3d rendering.

Wigmore School gets top-marks for IT support working with Richmond Systems

Customer portal, accurate SLAs and the efficiency of Richmond ServiceDesk allows Wigmore to deliver effective IT support onsite - and to four other schools.

Closeup of a personal agenda setting an important date representing a time schedule. The words Showtime written on a white notebook to remind you an important appointment. SITS16 visit Richmond Systems

Showcasing the new Richmond ServiceDesk at SITS16

We’re excited to be previewing the latest version of Richmond ServiceDesk at SITS16 which begins this week.  

Perfect Solution as a Fast and Easy Website Concept Ocram IT logoOcram IT

Ocram IT finds “perfect solution” in Richmond ServiceDesk

Service desk software sometimes forces businesses to work a certain way to suit its processes, but in Richmond ServiceDesk, Ocram IT found a solution which gave the freedom and flexibility to underpin its support operation.

Digital Online Budget Finance Bookkeeping Office Working Concept

Do you know what your service desk software REALLY costs?

Choosing service desk software is a challenge; there are myriad solutions available, all of which all appear to have similar functionality.  Attendees to The Service Desk and IT Support Show expecting salvation find upwards of 80 service desk software vendors to compare - a very difficult task for busy IT support departments.

Value on wooden blocks

Why your “cheap” service desk software may cost fortune

The promise of no upfront costs and “affordable” monthly payments make some service desk software tools look financially appealing, but what is the true cost?

Cropped image of female university student using laptop in classroom

Strictly Education improves quality and consistency with Richmond ServiceDesk

This case study explains how Richmond ServiceDesk has helped Strictly Education overhaul its IT support and deliver a better service to customers.

Project background

Impossible, unreal, unable sketch words for business

Can you REALLY prove service desk value?


Help desks are seen as a commodity within the business because they have failed to demonstrate how the contribute profitability and business success.  It’s time to take a fresh approach.

Services keyboard key Finger

5 signs you need new service desk software

You may think that your service desk is perfectly adequate, but if you experience any of the following scenarios, it may be time for an upgrade.

Sign saying keep it simple

Should service desks go back-to-basics?

There’s often a noticeable discrepancy between what commentators, publications and industry events think service desks care about, what the real challenges are.  Eric Wright, managing director of Richmond Systems explains.

Old style clock

25 years of IT support longevity: what’s the secret?

While other suppliers have come and gone, Richmond Systems has delivered IT service and support technologies for more than 25 years.  Here the Surrey-based software specialist explains the secrets to its longevity, and how service desks can heed the same lessons to remain relevant.