Customer portal, accurate SLAs and the efficiency of Richmond ServiceDesk allows Wigmore to deliver effective IT support onsite - and to four other schools.
We’re excited to be previewing the latest version of Richmond ServiceDesk at SITS16 which begins this week.
Service desk software sometimes forces businesses to work a certain way to suit its processes, but in Richmond ServiceDesk, Ocram IT found a solution which gave the freedom and flexibility to underpin its support operation.
Choosing service desk software is a challenge; there are myriad solutions available, all of which all appear to have similar functionality. Attendees to The Service Desk and IT Support Show expecting salvation find upwards of 80 service desk software vendors to compare - a very difficult task for busy IT support departments.
The promise of no upfront costs and “affordable” monthly payments make some service desk software tools look financially appealing, but what is the true cost?
This case study explains how Richmond ServiceDesk has helped Strictly Education overhaul its IT support and deliver a better service to customers.
Help desks are seen as a commodity within the business because they have failed to demonstrate how the contribute profitability and business success. It’s time to take a fresh approach.
You may think that your service desk is perfectly adequate, but if you experience any of the following scenarios, it may be time for an upgrade.
There’s often a noticeable discrepancy between what commentators, publications and industry events think service desks care about, what the real challenges are. Eric Wright, managing director of Richmond Systems explains.
While other suppliers have come and gone, Richmond Systems has delivered IT service and support technologies for more than 25 years. Here the Surrey-based software specialist explains the secrets to its longevity, and how service desks can heed the same lessons to remain relevant.