To understand why Richmond Systems can help your IT support, we’ve detailed some of the headline features and benefits below, but there’s no substitute for seeing it in action, so make sure you speak to your account manager or, if you’re not a Richmond customer, get in touch via our contact page or arrange an online demo.
MOBILE ITSM, NO COMPROMISE
Where other mobile ITSM tools demand you compromise, Richmond ServiceDesk is built on the latest web-standards, meaning service desk staff open an incident on their tablet, check its status on their smartphone, then update the knowledge base on their desktop, safe in the knowledge that the central database is keeping up with their every move and that if something goes wrong, they can jump back to previous states.
JOIN THE 21st CENTURY CONSUMER IT REVOLUTION
While employees equip themselves with the latest smart devices and cloud services, most service desks are still chained to the desktop, making it difficult for them to partake in the the consumer IT revolution. The quality of the Richmond ServiceDesk web interface, which allows tap, pinch and swipe, plus ‘search-as-you-type‘ navigation and drag and drop attachments means that instead of lagging in the technology stakes, your service desk can once again be on the leading edge.
WORK WITH A TRUSTED PARTNER TO IMPROVE THE EFFICIENCY AND EFFECTIVENESS OF YOUR IT SUPPORT
You can have the best product in the world (and we think we have!), but if it is not implemented and introduced to staff properly, it won’t deliver. Businesses of all types have trusted Richmond for 25 years to help install and troubleshoot their software, plus our wealth of experience means we can help you improve many service desk and IT support processes.
DELIVER ALL THE ITIL PROCESSES THAT YOU WANT, WHEN YOU WANT THEM
Other service desk suites ask you to buy additional modules each time you try to introduce an ITIL module, or functions such as self-service and asset management. In Richmond ServiceDesk, everything is included, with additional licences only required as and when concurrent service desk professionals are added. This means you can manage your usage and develop your services without incurring more costs.