A well-oiled machine

Are you looking for a remotely accessible system to manage requests, incidents, warranties and other information about facilities assets such as lighting, heating, access points, vehicles, plant and equipment.

Richmond ServiceDesk has it all covered. Read on to find out how easily you can take control of your business facilities.


Multi-level configurations

A configuration database that supports multi-level organisational structures with templates for quickly adding new customers, contacts, assets and service agreements.

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ServiceDesk Features Facilities Multi-level configurations


ServiceDesk Features Facilities Issue templates

Simple, fast issue logging

Scheduling of planned preventative maintenance (PPM) activities and templates to record commonly occurring requests, tasks and issues.

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Never forget a thing

Notifications when contracts or equipment warranties are due or have expired. Alerts when calls are logged against assets that are out of maintenance. Scheduling of issue lists for planned visits.

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ServiceDesk Features Facilities Notifications and alerts


ServiceDesk Features Facilities Meaningful reporting

Easy, meaningful reporting

Pre-defined and customisable reports for support statistics, contractual information and performance against service agreements, by asset, by technician and by team.

Quick filtering of lists of request, activities and issues by asset and location through drag and drop onto a colour-coded interface.

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Other benefits

Data capture made easy

Electronic capture of information about assets and facilities from database systems, directory structures and data files.

Convert emails to tickets

End-user email call logging and automatic conversion of emails to “tickets” from external alerting and monitoring systems.

The Customer Service Portal

A Customer Service Portal that allows end users to make and update help requests, and inform the facilities team about issues and incidents.


Alerts when calls are logged against assets that are out of maintenance.

Asset resource booking

Asset resource booking for assigning items to people or places, monitoring loaned items of equipment, recording asset availability and disposals.

Works out of the box

Richmond ServiceDesk provides an out-of-the-box service management system that can easily be customised to specific requirements. All customisations are maintained during updates to new version releases.

Easy to use

The Richmond Customer Service Portal ensures company-wide adoption of self-service by providing an application that is extremely easy to use and delivers the information that customers really need.

Highly flexible

Richmond’s unique all-inclusive licensing provides concurrent access to all ITIL functionality. There is no need to buy additional modules, simply use what you want when you want.

Years of experience, hundreds of satisfied customers.

In 25+ years hundreds of businesses have benefited from Richmond ServiceDesk.
You could be one of them, what are you waiting for?

Cigna Insurance
BOM IT Solutions
Historic Royal Palaces
East Surrey College
CLIC Sargent
Bibby Distribution
First Wessex
iTrade Network
Hyperion Insurance Group
National Car Parks
University of Cumbria
Barlow Robbins Solicitors
Suffolk Life
Arun District Council
KCA Deutag
The BRIT School
University of York
The National Archives
Nothern Rail
Ainscough Crane Hire
Health Management
Strictly Education Ltd
Conservative Party


Still not convinced? Request a demo!

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