Putting the ‘human’ in human resources
You need to be able to respond quickly, consistently and securely to a diverse range of HR and personnel-related issues. You also need to spot trends and identify the issues affecting employee satisfaction, increase engagement with your HR processes, and help resolve the issues your employees raise. For human resource management, you need Richmond ServiceDesk.
Say goodbye to multiple systems and spreadsheets. Stop discussing sensitive information by email. Ensure the advice and information your employees are given is accurate and helpful. Read on to discover how you can help maximise your employees time as well as your own.
Integration with your company directory
Integration with company directories is simple and quick, so you can build and maintain an up-to-date employee list within Richmond ServiceDesk.
A Customer Service Portal that allows employees to find general HR information, make support requests, and view the status or update existing requests. Quickly filter lists of request, activities and issues by asset and location through drag and drop onto a colour-coded interface.
Incident and request management
Incident and request management which allows HR staff to quickly log, prioritise and escalate requests from staff. Set up response templates to allow standard, company approved responses to common questions, saving time and ensuring employees receive the information or help they need.
Service level management (SLA)
Ensure that HR staff respond promptly to employee requests, and apply the appropriate priority depending upon the urgency of the issue or request. Automatically create response and resolution targets with escalation to ensure that service goals are optimised and achieved. Impact assessment automatically adjusts timings to ensure the appropriate prioritisation of support and technician workloads.
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User acceptance testing
Perpetual concurrent licensing
Designed for modern broswers
Works out of the box
Easy to use
Years of experience, hundreds of satisfied customers.
In 25+ years hundreds of businesses have benefited from Richmond ServiceDesk.
You could be one of them, what are you waiting for?