Built for IT education

Simply put, Richmond ServiceDesk is the fastest and most comprehensive ITSM software available to the education sector. With support for all ITIL processes, Richmond ServiceDesk is also FITS compatible and delivers all the functionality that educational institutions need.

Manage user requests and issues logged via any channel and any device. Know where all of your assets are, how they are being used and when they are due for renewal.

Here’s a look at why Richmond ServiceDesk is number one in education IT support.

A service desk that grows with your institution

Richmond ServiceDesk is the only ITSM tools that grows and adapts to your educational institution. Add users and customers with ease and without incurring additional costs. Support your growing IT estate of devices, inside and outside the walls of the institution.

It’s not limited to IT support either. The flexibility of Richmond ServiceDesk helps schools, colleges and universities with asset management, facilities management, HR and customer service.  So, you get maximum return on investment and maximum value.

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Mobile knowledge school or college education business office work and electronic media concept laptop or notebook with stack of books isolated on blue


Two hand holding mobile with user experience and icon on blur sc

IT customer service – for everyone

The Customer Service Portal is the perfect gateway for students and staff to log calls and access the latest IT support information, 24/7 and via any device. This means Richmond ServiceDesk offers an excellent customer experience, regardless of how or when students and staff contact you.

And adding support knowledge is drag-and-drop process.  No coding, no configuring, just build and edit your IT support knowledge base with a few clicks to ensure your customers receive the help they need.

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Keep track of IT

Receive notifications when contracts or equipment warranties are due or have expired. Send alerts when calls are logged against assets that are out of maintenance. Schedule issue lists for planned visits.  Everything is centralised, tracked and accounted for within Richmond ServiceDesk – perfect for your busy institution.

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ServiceDesk Features Facilities Notifications and alerts



Customers trust Richmond ServiceDesk

With more than 25 years’ experience helping schools, colleges and universities solving their IT support challenges, Richmond Systems is the leader in educational ITSM. 

Take a look at the list of distinguished educational institutions who trust Richmond ServiceDesk:

– Barnsley College
– Shrewsbury Colleges Group
– East Surrey College
– Epsom College
– Gillotts School
– The Kings School Canterbury
– The Olympus Academy Trust
– Wigmore School
– Strictly Education
– Brit School
– Downington Area School District

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What are you waiting for?

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Years of experience, hundreds of satisfied customers.

In 25+ years hundreds of businesses have benefited from Richmond ServiceDesk.
You could be one of them, what are you waiting for?

Cigna Insurance
BOM IT Solutions
Historic Royal Palaces
East Surrey College
CLIC Sargent
Bibby Distribution
First Wessex
iTrade Network
Hyperion Insurance Group
National Car Parks
University of Cumbria
Barlow Robbins Solicitors
Suffolk Life
Arun District Council
KCA Deutag
The BRIT School
University of York
The National Archives
Nothern Rail
Ainscough Crane Hire
Health Management
Strictly Education Ltd
Conservative Party


Still not convinced? Request a demo!

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