Sorting IT out
Regardless of the size of your user base from small SME to large corporate, the scalability of Richmond ServiceDesk puts you in control of all your end users support requirements.
Richmond ServiceDesk has all the modules integrated to meet the demands of specialist and end users alike.
With all modules pre-integrated, Richmond ServiceDesk ensures you meet your organisational goals and objectives, from adhering to ITIL processes to increasing productivity and accountability, and ultimately delivering real customer satisfaction.
Incident and request management
Incident and request management allows support departments to quickly log, prioritise and escalate requests from anyone in any location. Requests are automatically routed to the appropriate team. Incident and email Templates allow single-click logging of tasks such as password resets and standard responses to common questions. Incident linking and knowledge allows solutions to be shared and easily found. Activity management organises workloads and keeps track of routine maintenance tasks such as server and backup checks.
Service level management (SLA)
Automatically create response and resolution targets with escalation to ensure that service goals are optimised and achieved. Impact assessment automatically adjusts timings to ensure the appropriate prioritisation of support and technician workloads.
Service Catalogue allows the creation and monitoring of business and technical services. Automatic availability notifications keep users informed about service interruptions. Services can be viewed through the Customer Service Portal, making the status of key systems visible to those who need to know.
Change Management allows changes to be managed from the initial request through approvals and deployment to analysis and review. Definable status workflows, task management, risk assessment, web-voting, back-out plan, change review and time/cost recording features provide essential information for monitoring changes and managing their costs to the business.
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The Customer Service Portal
Lifecycle asset management
Works out of the box
Easy to use
Years of experience, hundreds of satisfied customers.
In 25+ years hundreds of businesses have benefited from Richmond ServiceDesk.
You could be one of them, what are you waiting for?