Customer Service Portal: Provides an enhanced customer experience, fully customisable and re-written using the latest .Net technologies. Users can now view their own assets, rate incidents, view HTML formatted knowledgebase articles and closed requests.

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Add incident

Dashboard and Charts: The on-screen reporting modules within Richmond ServiceDesk show pertinent information on easy-to-digest charts, while the dashboard helps service desks quickly drill-through underlying incident details.

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Chart

IncidentStatistics

Giving service desks an unprecedented view: combine ‘logged’, ‘response’ and ‘resolution date’ information to gain in-depth analysis of incident statistics.

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Quick list export: Study any aspect or process; assets, incidents, problems, changes, knowledge articles and more, and quickly export the data; Richmond ServiceDesk offers endless intelligence options.

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ItemListExport(goeswithItemListserverimage)

MaintenanceScreen

Multiple maintenance dates and stakeholder notifications: Want to manage original and extended warranties, while notifying people who are not members of the service desk when something lapses? Richmond ServiceDesk offers it in a few clicks.

 

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Survey Form. It’s one thing measuring your own performance, but the acid test is asking the customers what they think. The survey function in Richmond ServiceDesk measures the performance of, and satisfaction with, your service desk, helping prove the value of what you do and show you exactly where to make further improvements.

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SatisfactionSurvey

 

DownloadPreview-NetworkDiagram

Download and preview:  Quickly access configuration item file attachments without switching applications.

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RFC stakeholder voting form: allow non-service desk members to see and participate in the change approvals process.

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RFCVoting

 

ADDITIONAL NEW Product features include: